Office Manager FAQs

I just installed the bot but I am not the office manager, what do I do?
When you install the bot for the first time, you can choose let officeamp know if you are the office admin/manager for your team.  If you are not ...
Thu, 4 May, 2017 at 6:38 AM
How will I know when a colleague of mine creates a new issue?
You will get notified of any new issue that gets created by any of your team members.  You can also type issues to view the list of issues ass...
Thu, 4 May, 2017 at 7:05 AM
How do I assign an issue to another person in my team?
Some issues are better handled by someone else in the team. You can assign an issue to a colleague by tapping the Assign to someone button from the message ...
Thu, 4 May, 2017 at 7:06 AM
Can I send an update to the original creator of an issue?
Absolutely! Just type issues and tap on the Send Update button to update the creator of the issue.
Thu, 4 May, 2017 at 6:49 AM
Are there any reports I can download?
For sure. Just type reports to download csv files you can open in Google Spreadsheet or Microsoft Excel. A sample is attached below.  If you need...
Thu, 4 May, 2017 at 6:53 AM
I have some questions/feature request, what do I do?
Just open a support ticket for us on our support portal (the same portal where you're reading this) or type dialm to talk to our customer success team ...
Thu, 4 May, 2017 at 6:55 AM